Premergency First Aid, CPR and AED Manual

1 Introduction to First Aid

You can also make a report anonymously to appropriate authorities. Communicating How you communicate with others is very important in first aid. You may encounter patients who are conscious or unconscious, bystanders who want to help or are simply curious, and other First Aiders or emergency services personnel. People can experience a wide range of emotions during an emergency including fear, anxiety, and confusion. They may even demonstrate frustration or anger towards the situation and others. Effective communications skills include speaking calmly and clearly and being polite and respectful with others. Empathy and compassion are important and effective in gaining trust.

Be aware of injuries that do not match the description of what happened or the described method of injury. Multiple cuts, oddly shaped bruises, and burns or evidence of multiple bruising in different stages of healing may be a sign of abuse. Apparent fear or agitation in the presence of a parent, family member, or caregiver may also be a sign of abuse. Inadequate clothing for the environment, signs of dehydration or malnourishment, any untreated medical condition or injury, and unsafe living conditions are all possible signs of neglect. If you are suspicious of a person being neglected or abused, then do not make any direct accusations. Insist that the person receive medical care. If you think that medical care may be withheld, then call 911. If you are unable to summon help to the scene, then notify family services and law enforcement of your suspicion as soon as possible. Be honest about what you have seen and heard, nothing more.

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