Premergency First Aid, CPR and AED Manual

1 Introduction to First Aid

Follow the 911 communication officer instructions and do not hang up until you are told to do so or the operator breaks the connection first. Although cell phones are common place and coverage is extensive, they are not 100% reliable. There may still be an occasion that someone needs to leave the scene to activate 911 or summon help.

Getting Help – Using Others If available, then use another person. Direct them to call 911 or a local emergency phone number. 1. Tell them the phone number, 911 or other. 2. Tell them the information you want to give emergency services: • What happened. • How many ill or injured. • What’s wrong with the ill or injured. • The location to send help to. 3. Tell them to report back to you and confirm that Emergency Services have been contacted. 4. Have them ready to guide emergency personnel to the scene.

911 Dispatcher

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