Premergency First Aid, CPR and AED Manual

9 Other Emergencies

Express interest in the patient – Let them tell you in their own words what is happening or what has happened. Do not affirm (play along) with any auditory or visual hallucinations. Maintain a safe distance – Allow personal space and avoid unnecessary contact. Be prepared to move quickly if the patient becomes violent, but otherwise avoid quick movements as they may startle the patient. Do not allow the patient to get between you and your safe exit route from the scene. Avoid arguing or fighting with the patient – Remember that the patient is not acting normally and you may not know why. Your presence or that of others may be a stimulating factor. Responding with understanding to the patient’s feelings may allow you to gain their cooperation. Always try to involve a family member or friend who the patient trusts. Work in cooperation with them.

Safety Guidelines Mental Health Emergencies • Take extra time – To assess and listen to the patient. Be patient and respectful. • Have a plan of action – In case of aggressive • behaviour only restrain a patient to ensure your safety or that of others. • Identify yourself – Be calm, explain your presence and willingness to help. • Be direct – Tell the patient what you are doing and what you need the patient to do. Maintain eye contact. • Assess the scene – If the patient is behaving aggressively or violently, or if the patient has access to potentially harmful objects, notify law enforcement and stay at a safe distance. • Do not leave the patient alone – Try to remove from the scene any stressors that are upsetting the patient.

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